Trusted Carpet Cleaners in Brampton, ON

When we visit your office to collect information about what the needs are for your business, we input the data into software that takes into account the size of your office, the number of desks in the offices, what type of flooring is in it and so on. All of that data is combined with the frequency you require the office to be cleaned and any special jobs such as cleaning the windows or shampooing the carpets. All of the information is presented in a comprehensive proposal specifically designed to meet the needs of your organization. We schedule vacuuming of carpets, cleaning of the restrooms, taking out the garbage and recycling, dusting the desks and keeping your office looking great. We assign one franchisee to your office so you will always know who is coming and going to do the work. Security is at the top of our priority list. The cleaner will be briefed on your security procedures and follow them explicitly each time we enter your office.

Generally we offer 2 year contracts to new customers. Some ask for one year contracts and we will accommodate when necessary. Two year contracts lock in the price for two years short of some unforeseen change in our economy as outlined in the contract itself. After the two year period we review and adjust to inflation and ask to renew for another two years at that price.

Our business is based on the franchise model. When we get a new contract, we sell it to the franchisee who then takes over the maintenance of the contract. We continue to invoice and collect payments. The reason we have contracts is for the peace of mind of both the franchisee and the customer. It is good business to know we have a working relationship that is bound by an agreement on paper.

The franchisee who was assigned to your office will be the cleaner unless they have specified that it will be one of their employees. All personnel who attend to your office will be registered with CJ Barrie and have an employee number.

In most cases if the customer is not happy with the current cleaner, we will first try to solve the issue that is causing a problem. We have a log book onsite for the customer to communicate with the cleaner that they are obliged to read each visit. If CJ Barrie is notified of the problem, we will take corrective action. The cleaners have 2 chances to correct the problem. If it persists, we will remove that cleaner and replace with another of our professional team members.