Homewise Plumbing & Drainage›
4.5 49 reviews
“Both gentlemen were very approachable, absolute professionals while doing their jobs; they kept me informed on all the tasks that were being performed; and they answered all of my less than intelligent plumbing questions in the simplest terms”
FAQs
My toilet is gurgling what should I do?
A toilet may seem simple; push lever, contents empty. However, toilets operate on some pretty nifty scientific principles, such as the siphon. This is the method by which water is pulled up and out of the toilet bowl, and down the drain. This system acts a bit like a vacuum, and if there is a blockage in the drain, clogged venting, or some other issue interrupting the correct balance of air flow and water, a gurgling can occur. Some common reasons for toilet gurgling are septic tank problems and root intrusion into the sewer line. Our plumbers are trained to quickly identify the cause(s) of toilet issues and fix them right the first time. Call us for prompt and friendly service!
If I had another company install a water heater or faucet can you deal with the warranties on those products?
Yes we can. Regardless of who it is that installed your fixture, be it water heater, taps, etc., if the product is under manufacturer warranty, HomeWise Plumbing will be glad to intervene and ensure that your warranty is honoured. Many plumbing fixtures carry lifetime warranties and most water heaters carry 6-10 year warranties - we can help you determine what sort of warranty applies to your individual product and handle the warranty process on your behalf.
Why do you have a call-out fee?
Service plumbers spend on average nearly half their day travelling from job site to job site. The call-out fee is a charge intended to offset the costs associated with travel to and from your location. Return customers can have this fee reduced, and we occasionally offer promotions wherein this fee is waived. We'll also waive the fee if we are already in your area, and of course, we only charge the fee once per job, even if we have to return several times (such as for a renovation).
Is there any advantage in replacing my plastic faucet risers (the hot / cold supply lines) with the newer braided steel type?
In our view there is a significant advantage. The plastic ones might be okay if they were installed by an experienced plumber, but they are prone to blowing off at the lower end or cracking in some circumstances. This can result in an expensive and inconvenient water damage insurance claims. We recommend braided steel risers, as both nuts come factory-installed. The peace of mind is well-worth the small price of this conversion. HomeWise Plumbing can typically change out the risers in a home in a couple of hours, including sinks and toilets, minimizing inconvenience and maximizing peace of mind.
We do have more answers on the FAQ page on our website.
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