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“From the moment I walked in, her warmth and expertise made the daunting task of finding the perfect dining table a breeze.”
FAQs
Q: My piece of wood furniture seems to have some inconsistencies in the stain, is it defected?
Wood furnishings may contain knots, mineral deposits, and unusual grain patters; often manufacturers take advantage of these imperfections when designing pieces. These imperfections, inherent to the natural wood do cause inconsistencies with staining.
Q: Why does the leather furniture I recently purchased does not have a solid and consistent look?
Leather often displays differences in shading and distinctive marks from scratches, barbed wire nicks, and branding of the animal from which the hide is taken. Only genuine leather can boast such diverse characteristics. These unique marks are what gives each piece of leather its own personalist and is not considered a defect. As with wood, no two pieces of leather are identical.
Q: Overtime and use loose thread have appeared on my upholstered furniture, how can I deal with them?
You can simply snip off the loose threads with sharp scissors as they appear. It is common for loose threads to appear after use, as such they are not considered defects and not covered under warranty.
Q: Small balls or pills are appearing on my upholstered furniture, what can I do about them?
Pilling is common with many fabrics, it is simply excess fiber that comes to the surface in small balls or pills. When they appear, simply remove them with a fabric or sweater shaver. You may have to repeat this process three or four times before the pilling stops. It is normal for seat cushions to slip or shift around foam cores causing pilling. You can correct this by regularly rotating the cushions. Pilling is not a defect and will eventually stop, and is not covered under warranty.
You can find more answers to some of our most commonly asked questions on the FAQ page of our website.
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