Professional Retaining Wall Contractors in Duncan, BC

We give guidance throughout the design and build process and prefer to be up front and honest. Our goal is the successful completion of a home you can afford, rather than allow you to dream and design something or choose selections that do not fit within the budget you provide. Our Budget Tracking is updated with each invoice. We also actively adjust the cost projections forward to try and help you make the best finishing choices that meet your design goals as well as budget.

Our Project Manager (PM) is on site every day throughout most of the build. Our Construction Manager is on site at least once a week, as he helps to oversee our PMs as well as problem solve. Our General Manager and our primary Owner are on site once a week to once a month depending on the timing of what is going on and the location of the build (further away from Duncan seeing less frequent visits).

Your Project Manager (PM) and our General Manager (GM). Our GM is included in all email conversations, and leads or helps with design, estimating, permitting, selections, budget tracking, and invoicing. Our PM leads the actual construction, and will do on site visits with you as necessary (some clients desire more than others, and we are happy to accommodate as you need).

Yes. BC Housing requires each licensed builder to hold HPO insurance that ensures a BC Housing provided insurer holds us to a Home Warranty that outlines items that are covered for 1, 2, 5, or 10 years. Made to Last goes beyond that to provide a 10 month inspection to make sure everything in your house is operating and looking at optimal levels prior to the 1 year warranty mark. This includes drywall cracks, grout line repairs, door adjusting, etc. When we commit to your build, we are committing to what we expect and hope to be a long term relationship of care and support. We have never had a claim that the BC Housing approved insurer (we go through Travelers Insurance) has had to manage for our company.

We believe that disputes can be avoided with good preparation, communication, and proper care. We want to know any concerns as soon as possible. First to the Project Manager (PM) (if during construction) but also to our General Manager (GM). Our goal is to seek clarity first and then communicate with all involved to problem solve solutions.