Professional Damage Restoration Services in Nanaimo, BC

Before we are able to begin work on your property, insurance adjusters require that you sign a Work Authorization Form to prove we have legal access to your site. We also need to ensure that you are the owner of the property in question, and have the authority to provide us with this access.

Emergency restoration work is conducted immediately after a loss has occurred. During the emergency stage we will follow a damage mitigation process to halt and contain the spread of further damage, which may include removing wet or contaminated building materials, completing the structural drying process, testing for hazardous materials, and demolition. The restoration repair is the reconstruction work that returns your home to its pre-loss condition.

Your Project Manager can answer any questions about your specific job-site and any future work scheduled with Pro Pacific DKI (and the sub-trades we employ).

As our technicians will be regularly monitoring the drying process, we ask that you do not use or move any equipment on site. In general, however, it is important to keep any dehumidifiers upright (including during transportation), and to make sure that the hose that outputs the collected water flows downhill to the drains or buckets. Feel free to contact your Project Manager if you have any other questions or concerns about the equipment at your site.

We will always try to clean any item to the best of our ability in order to return it to you. That said, once some materials are contaminated with sewage or smoke, they can never be truly cleaned; we may require that you sign a waiver that acknowledges the risks involved in keeping contaminated items.