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Hire A Maid House Cleaning Services Inc.
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- Happy
- Team
- Efficient
“We are very happy with our current cleaner, Madison, and appreciate how much Hire a Maid staff always does its best to accommodate whenever we have to reschedule or change anything in our plans.”
FAQs
How much will my home cleaning cost?
Our pricing is based on the Service Plan and Add-on Services selected, square footage, the number of bathrooms and pets (if any) in your home, and whether your home has average cleaning requirements. To book your cleaning, we complete a detailed phone questionnaire. This helps us confirm your home cleaning needs, the current build-up levels and estimated pricing. Because we clean your home sight-unseen, this extra step helps us provide you the excellent service you want.
How do I pay?
A credit card is required to book initial service. A hold (not a charge) will be placed on your credit card 48 hours before your scheduled cleaning, and will be released once payment is received. We offer payment by Email Money Transfer (our preferred method, which is free of service charges with many financial institutions), or credit card. If payment by email money transfer is not received within 48 hours of your cleaning, the credit card on file will be charged.
What should I do about my home security alarm?
If you have a home alarm, please ensure our cleaning staff has access to your home on your scheduled cleaning day. You can either provide us a guest alarm code or leave the alarm off that day. If you provide us a guest alarm code and the code changes, please be sure to inform our office of the new code before your next cleaning appointment in order to avoid being charged a lock-out fee.
Do you send the same staff each visit?
Absolutely! This helps our cleaning staff become familiar with your home and cleaning preferences, so we always provide you with exceptional, high-quality service. In the event that your regular cleaner is ill or on vacation, Hire A Maid will provide a replacement maid when possible, so that your cleaning will be performed as expected.
What if I need to reschedule a cleaning?
We understand that life happens. If you need to change your cleaning appointment, simply inform our office at least 48 business hours before your scheduled cleaning. If we receive less than 48 business hours notice, a late cancellation fee equal to $80 on the first visit (except for post-renovation cleanings) or 50% of your regular cleaning fee will apply. For post-renovation cleanings, Hire A Maid commits 1-2 teams for up to 2 days of work (depending on the extent of the cleaning required). If you need to change or cancel a post-renovation cleaning, please inform our office at least 5 business days before your scheduled cleaning. If we receive less than 5 business days notice, a late cancellation fee equal to 50% of the estimated fee will apply
Get the answers to more questions on the FAQ page on our website.
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