Coloniale Maid Service Ltd.›
5.0 2 reviews
“Have used Coloniale Maid several times and had a great experience”
FAQs
Do you guarantee my house cleaning work?
All our home services are guaranteed. Please contact us within 24 hours if you are unsatisfied with the service and we will re-clean the area at no additional charge.
Why does the first cleaning take longer?
It takes additional cleaning time to get the home up to Coloniale Maid Service standards. This first visit is performed on an hourly basis. After this initial visit, we will confirm your regular cleaning price. Regular home service visits are charged as a flat fee. You will receive a prior estimate for the regular house cleanings.
What if there is a problem?
If you see a problem while the Maid Service Team is in your home, you can talk to a team member, who will make immediate efforts to correct the problem. Or you can contact the office staff/Dionne, who will work with the team to quickly correct the problem.
How do you access my home?
You can leave a key with us (the best option), or you can supply us with an entrance code. You can also leave a key at a designated accessible place at your home or you may wait for the Maid Service Team. If you chose to supply a key, the keys are picked up from and dropped off to the office each day by the service team.
Can I hire a Service Team member directly?
As part of your Service Agreement with Coloniale Maid Service you agree not to hire any past or present Maid Service Team members for any home-related services that you are introduced to through Coloniale Maid Service. If you wish to employ a Coloniale Maid Service Team member, our referral fee of $3000.00 is payable with 30 days notification from Coloniale Maid Service. Coloniale Maid Service reserve the right to pursue alternate methods of collection if the fee is not paid.
More detailed information is available on the FAQ page of our website.
i
