White Lilac Services›
4.6 29 reviews
“They did a great job of making the place look like new, were easy to deal with and I'd be happy to use them again next time.”
FAQs
Will I have the same cleaner every time?
Yes, we know you will be more comfortable with your own dedicated lead cleaner. Your cleaner will head a team of cleaners as we work in teams of 2. Occasionally, to cover holidays or illness, we may substitute another lead cleaner.
Are you insured?
Yes. Our company has full liability coverage and all cleaners are bondable, insured and covered by WCB (Workers Compensation) for your complete protection.
Do I have to do anything to prepare my home for cleaning?
No, many of our clients like us to tidy up as well as clean but if you prefer us to spend more time cleaning you can assist by picking up toys, clothes, and de-cluttering.
What if my cleaning falls on a holiday?
Your cleaning will be rescheduled to an alternate day. You will be notified with your alternate date. Regular scheduled dates will resume following the holiday.
What if something gets broken or damaged?
We touch virtually every item in your home and unfortunately accidents may occur. Should anything be broken or damaged your lead cleaner will leave a note and report the damage to the office. We will have the item repaired or replaced as appropriate. Please help us to minimize breakage by securing all art, mirrors, shelving, etc.
We do have more answers on the FAQ page on our website.
i
