Summers and Smith Cooling & Heating Limited
Firstly, the sales representative arrived exactly on time as arranged. Pavle was knowledgeable, efficient, professional and empowered to conclude a successful closing. The installation crew (Scott Andrew) arrived on the pre-arranged day time and completed the removal, installation and testing of the new unit. They covered the walking areas with protective mats, donned shoe coverings and immediately commenced work. Within about 4hrs, the job was complete, all traces of the old equipment removed and the work areas cleaned up and as presentable as it was before they started. They covered the operation of the equipment with us and answered any questions or concerns. Their work was neat and efficient. We have used Summers Smith for the past few years and they have always provided us with...
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Sentiment Analysis
He is excellent, extremely analytical and very customer focussed.
Very pleasant and explained everything in terms I could understand
He adjusted the humidifier to summer for us and emphasized that we adjust it back once we turn off the aircon and turn the furnaces back on so I diarized it :)
I made a call in the evening and was hoping it would be a voicemail or something but it was infact a customer service personnel who assisted asking if I would need service as an emergency or can it wait.
From my initial point of contact to interactions with Jennifer on the Sales side and with techs Helio and James, my experience was exceptional.
We had our furnace maintenance done today and the fellow who did it was extremely helpful, informative and professional.
Andrew helped me pick the perfect unit and Andrew and Calem helped solve a structural issue we encountered along the way.
Knowledgeable, friendly and efficient.
Great same day service!
My family has been dealing with Summers and Smith for many years.
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